Warranty Policy
Thank you for choosing Full Young Power products and services. We grant the following warranties for our products.
1. Warranty
We provide warranty for the poor performance of products when used correctly following the product manual instructions.
3 Year Warranty for all Full Young Power products.
The warranty is in effect from the date of purchase by the user (the “Purchaser”).
Please read the product manual carefully before installing and using the product, and use the battery charger correctly under the instructions of the manual.
Procedures for Warranty Claims
We’ll assist to analyze the consumer’s problem within 24 hours, and help solve the problem.
If our product fails to work normally, the consumer assists us in completing all the charger testing, and both parties confirm that the product does have quality problems, we’ll send a new battery charger replacement to the defective charger after it has been returned to our warehouse. And the defective charger will be checked and tested by our technical team to analyze the problem.
From the date of purchase and within 6 months, if our products have quality problems and cannot work normally, we can provide replacement or refund services; Within 7 months from the date of purchase to the end of the warranty, if our products have quality problems and cannot work normally, we can provide replacement services.
If you encounter any questions when using the product, please feel free to contact us, we will provide 24-hour customer service.
2. General Conditions for Warranty Claims
This warranty extends only to the original Purchaser. If gifted or resold the customer must go through the original Purchaser to claim a warranty. Original order information is needed to claim the warranty.
Chargers that have been serviced or replaced under their warranty period do not receive extended warranties. Instead, the serviced/replaced charger(-s) will abide by the original warranty period issued when first purchased.
The warranty does not cover failures resulting from incorrect handling, product modifications, installation, or deliberate damage. It is also not covered by the warranty if the consumer fails to install, use and maintain the product correctly following the requirements of the instruction manual, which causes serious quality problems in the product.
Phone: (+86) 198 7686 8807
Email: service@fullyoungpower.com
Address: Wan Hui Er Rd 113, Nancun Town, Panyu District, Guangzhou 511400, Guangdong
1. Warranty
We provide warranty for the poor performance of products when used correctly following the product manual instructions.
3 Year Warranty for all Full Young Power products.
The warranty is in effect from the date of purchase by the user (the “Purchaser”).
Please read the product manual carefully before installing and using the product, and use the battery charger correctly under the instructions of the manual.
Procedures for Warranty Claims
We’ll assist to analyze the consumer’s problem within 24 hours, and help solve the problem.
If our product fails to work normally, the consumer assists us in completing all the charger testing, and both parties confirm that the product does have quality problems, we’ll send a new battery charger replacement to the defective charger after it has been returned to our warehouse. And the defective charger will be checked and tested by our technical team to analyze the problem.
From the date of purchase and within 6 months, if our products have quality problems and cannot work normally, we can provide replacement or refund services; Within 7 months from the date of purchase to the end of the warranty, if our products have quality problems and cannot work normally, we can provide replacement services.
If you encounter any questions when using the product, please feel free to contact us, we will provide 24-hour customer service.
2. General Conditions for Warranty Claims
This warranty extends only to the original Purchaser. If gifted or resold the customer must go through the original Purchaser to claim a warranty. Original order information is needed to claim the warranty.
Chargers that have been serviced or replaced under their warranty period do not receive extended warranties. Instead, the serviced/replaced charger(-s) will abide by the original warranty period issued when first purchased.
The warranty does not cover failures resulting from incorrect handling, product modifications, installation, or deliberate damage. It is also not covered by the warranty if the consumer fails to install, use and maintain the product correctly following the requirements of the instruction manual, which causes serious quality problems in the product.
Phone: (+86) 198 7686 8807
Email: service@fullyoungpower.com
Address: Wan Hui Er Rd 113, Nancun Town, Panyu District, Guangzhou 511400, Guangdong
